Refund policy

Mary Glow Return and Refund Policy

30-Day Returns

You may request a return within 30 days of receiving your order.

For a change-of-mind return, items must be unused, clean and in their original condition.

How to Request a Return

Email maryglow.customersupport@gmail.com with your order number and the item you would like to return.

Please contact us before sending anything back. We’ll provide return instructions and the correct return address.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or you receive the wrong item, contact maryglow.customersupport@gmail.com within 10 days of delivery where possible.

Include your order number and clear photos showing the issue. We’ll review your request and arrange an appropriate replacement or refund.

Reporting an issue after this period does not affect any mandatory rights you have under applicable consumer law.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If your item arrived damaged or incorrect, Mary Glow will cover any necessary return shipping. Contact us before purchasing a return label so we can provide instructions.

Refunds

Once your return has been received and inspected, we’ll email you to confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Consumer Rights

Nothing in this policy excludes or limits any mandatory consumer rights that apply to your purchase.

Contact Us

For questions about returns, damaged items or refunds, email maryglow.customersupport@gmail.com with your order number.